1. What can I process or send through this service?

This service accepts any Notebook or Tablet computer that is sold by Fujitsu Computer Systems Corp. The service provides a zero cost and environmentally responsible solution for the return, recycle or full raw material recovery of these products.

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2. What can't I send through this service?

The service initially is designed to handle only notebook and tablet computers as described above and as outlined on the automated ordering web page. We do not accept other types of computer electronic equipment such as desktop computers, servers, monitors, etc. at this time. These products may be offered at a later date.

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3. How much does it cost to return equipment through the automated service?

There is no cost to the user for this service for the defined product models that can be selected from the site. Models that are not listed at this time are not offered for recycling at this time.

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4. What happens to the equipment after I send it in?

All returned products go through an environmentally responsible, multi-phase recycling process. They're sent to a recycling facility where the product is recycled and refurbished then sold for reuse or, if it does not have economic recovery value, the product is separated into components and raw material where it is processed for recovery of raw material.

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5. Can I select the charitable organization to which my equipment is donated?

No. We do not offer a donation option through this service at this time. This option has been considered and may be offered at a later time.

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6. Do I have to take my equipment somewhere or call someone to pick it up when using this service?

Over 80% of the population in the United States is within three (3) miles of a UPS store location. The link on this website will assist you in finding the nearest location to you. You can login, print the label on this site, and take the product to the nearest store. You can leave the product with them along with the label and they will package it safely for transit to the recycling center. You can also notify the recycling center in the provided comment field and a package will be shipped to you. It will have instructions for opening the package, inserting the product safely, sealing the package with the adhesive tape provided, and attaching the return shipping label on the exterior of the container. There is no charge to you.

When the program first launches, packages will be sent to all customers. The customer can drop off at any UPS location or contact UPS for pickup. As the program is fully operational, the product with the printed label or just the product can be taken to the UPS store location. The local store will have information on processing the order for you. Please call (510) 661 - 9423 if you have questions.

The package should include the notebook or tablet computer, the power adapter, any manuals, CD's or software that was originally provided.

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7. How do I pack my equipment for shipment to the recycling center?

As indicated, you have the option to drop the product off at a UPS Store location for packaging and shipment or to have the packaging shipped directly to you for return shipment. There is no charge for either option.

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8. Is there a limit to the number of boxes I can send back?

No, there is not a limit to the number of boxes.

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9. Is there a size or weight limit per box when using the automated service?

Yes. For each individual Notebook size the maximum package weight accepted is 15 pounds.

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10. What if the carrier loses or damages my package?

Fujitsu is not responsible for packages that are lost or damaged by the carrier. Please retain a copy of your invoice and your confirmation email with tracking number(s) for your records so that any problems in shipping may be resolved with the carrier. There is no charge to you for a lost package.

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11. When using this service, what if I do not receive an email message or phone call confirming that my equipment is scheduled for pick up?

If Fujitsu cannot reach you due to a wrong email address or missed communication, your pick-up or drop off will still be scheduled. You must have your boxed equipment available to hand to the carrier personally or left at your doorstep. If you still have questions about your recycling service order you can contact UPS or Fujitsu by emailing or by calling 1-800-831-3183.

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12. When using this service, what if I have a large shipment of equipment and would like to ship a pallet or trailer load?

At this time we only accept individually packaged products that have been packaged in the material sent to you or provided at a UPS store location.

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13. What if I accidentally ship the wrong equipment?

Equipment shipped by mistake cannot be recovered or returned. By ordering the service and surrendering your packed equipment to the transportation carrier, you relinquish any rights to the package and its contents.

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15. What if I have other questions about Fujitsu's hardware recycling services?

Click on Contact Fujitsu and submit your inquiry. Or you can send e-mail to the information@ewaste-recycle.com e-mail address.

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16. How to contact us?

Please email to us:

• information@ewaste-recycle.com

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